Frequently Asked Questions
Coffee
Where do you roast your coffee?
We roast all our coffee fresh in small batches at our roastery located at 382 NE 56th Street, Miami Florida 33137, in the Little Haiti neighborhood. Our small-batch approach ensures freshness and brings out the best flavor in every coffee.
When should I brew my coffee after roasting?
For darker roasts, we recommend waiting 3–5 days after the roast date before brewing. For the best taste, enjoy your coffee within 4–6 weeks of roasting and keep it sealed in a cool, dry place.
For lighter roasts, we recommend waiting 5-10 days after the roast date before brewing. This resting period allows the coffee to degas and can bring out its best flavor.
Is your coffee available whole bean or ground?
We offer whole-bean coffee, with select coffees also available ground. Check each product page for options.
How should I store my coffee?
Keep coffee sealed in a cool, dry place away from sunlight, heat, moisture, and strong odors. For the best flavor, grind whole beans just before brewing.
How do I choose the right coffee?
Review the tasting notes on each product page. Choose citrus, berry, or floral notes for a bright, fruit-forward cup, or chocolate, caramel, or nutty notes for a richer profile. You can also take our Find Your Coffee Quiz for a personalized recommendation.
What grind should I choose?
Use a fine grind for espresso, medium for pour-over and drip, and coarse for French press. Grind whole beans just before brewing for the freshest cup.
Where does Great Circle Coffee source its coffee?
We prioritize quality, origin, and the people behind each coffee. Origin and producer details are listed on each product page.
Do the tasting notes mean flavors are added to the coffee?
No. The tasting notes describe the coffee's naturally occurring flavors and aromas.
Orders & Shipping
When will my order ship?
We roast every week and ship orders as quickly as possible via USPS. Timing depends on when you order, our roast schedule, weekends, and holidays. You’ll receive tracking information when your order ships.
How can I track my order?
We’ll email tracking information once your order ships. Carrier updates may take some time to appear.
Do you offer local pickup?
Yes. Local pickup is available at our warehouse. Select Local Pickup at checkout, and we’ll notify you when your order is ready.
Do you ship internationally?
We currently do not offer international shipping. We only ship within the United States at this time.
What if I entered the wrong shipping address?
Contact us immediately. We may be able to update the address before your order ships, but changes aren’t guaranteed after it has been handed to the carrier.
What should I do if my package is delayed or missing?
Check your tracking information first. If your package is significantly delayed or marked delivered but missing, contact us with your order number.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and photos of the package and items received. We’ll work with you to resolve the issue.
Returns & Order Changes
Can I return coffee?
We do not accept coffee returns at this time. However, if there is a problem with your order, please email us at info@greatcirclecoffee.com so we can work to make it right.
Can I cancel or change my order?
Contact us as soon as possible. We’ll try to accommodate changes or cancellations before fulfillment, but changes may not be possible once your order is being prepared or has shipped.
Can I return merchandise or brewing equipment?
Eligibility varies by item. Review our return policy or contact us before sending anything back.
Subscriptions
Do you offer coffee subscriptions?
Yes. Subscribe to eligible coffees and choose a delivery frequency that works for you and receive 10% off. Pause, modify frequency, skip or cancel anytime.
Can I change, skip, pause, or cancel my subscription?
Yes, anytime. Manage your subscription through your customer account, including upcoming orders, delivery frequency, coffee selection, and subscription status.
When will I be charged for my subscription?
You’ll be charged according to your selected schedule. Applicable shipping and taxes are included with recurring orders.
Brewing
What’s the best way to brew Great Circle Coffee?
Use fresh water, freshly ground coffee, clean equipment, and a consistent coffee-to-water ratio. Adjust the grind, dose, water temperature, and brew time to taste. Check out our brewing guides for step by step guidance.
Why does the same coffee taste different with different brewing methods?
Each method extracts coffee differently. Espresso emphasizes body, pour-over highlights clarity, and immersion methods such as French press often produce a fuller body.
Gifts & More
Can I send coffee as a gift?
Yes. Enter the recipient’s shipping address at checkout. Gift messages and other options appear during checkout when available.
Do you offer gift cards?
Yes. Great Circle Coffee gift cards let recipients choose their preferred coffee.
Do you offer wholesale coffee?
Yes. Contact us if you’re interested in serving Great Circle Coffee at a café, restaurant, hotel, office, or other business.
Still Have Questions?
Contact Great Circle Coffee at info@greatcirclecoffee.com for help. For order-related questions, include your order number.